State Farm® Insurance Agent Monica Maddox

"I stopped by today to get some help with the safe driver, and they were so nice. They got it. All fixed up for me. And I was out the door"

"Nice, friendly and professional service. Reasonable price."

"Enrique dos a fabulous job making me feel comfortable and talked me through auto coverage for my new vehicle. I moved from out of state and my insurance company of 15 years and good driving record for 12 of those years could not even compare with rates I was given here. I would recommend the Monica Maddox office. Thank you so much!"

"Beautiful service from Enrique! He answered swiftly, explained everything clearly, then got me enrolled in no time. He wasn’t too pushy on coverages and was very transparent. Highly recommend!! He truly cares about his clients."

"Your rates are extremely good for the same exact insurance I've had with another company for 30 years. They have made my payments much smaller for the same coverage and Enrique is very efficient and gets the job done. I also spoke with Monica, and she is extremely pleasant.The whole experience was a five star rating!!"

"Enrique was exceptional. Very well knowledgeable, calmly spoken and listened with the intent to address my needs. If I could give 100 stars I would. He without a doubt made my entire day!"

"We found Monica Maddox online and it's the same time we were looking to have new agent. We went to her office and met her for the first time. We are so please with the information and advices she provided. The new office is beautiful. We look forward to working with her in the future."

"Let me start off by saying from the jump, Monica made it clear to me that as good a relationship as I had with my previous State Farm agent, she wanted the same.

I am not a person to whom change comes easily and without a great deal of stress and after five years with the same agent in PA, through accidents, theft of a motorcycle and a car, I was procrastinating on making the changeover from a team who'd done so right by me.

And then I called Monica and, as I stated above from the start, she behaved and treated me like family. All the way down to getting me lowest possible rate she could. Her customer service mentality and attitude were equal to what I had with my previous team from State Farm. She knows her business, but more importantly, she treated me as if I was family and right away said, "Yeah, we're gonna be part of your pack."

I highly recommend Monica Maddox as your boots on the ground State Farm agent. And when I say boots on the ground, it's because the ones after hours and on 800 claims lines don't experience or deal with the day to day. The agents that are in your face and see the stuff we, as the customers, are going through. My previous team and now this team understand, people aren't just numbers."

"Monica is wonderful to work with, very knowledgeable, personable, and gracious. Will recommend her highly to friends.."

"Stopped by Monica's office today looking for a new auto policy. Progressive has just gotten way too high. I noticed the State Farm sign here on 98 south, just south of the Grove Park Publix a few weeks back, and thought I'd stop to get a quote. Glad I did. We have a new policy at a better price, and a new agent. She is a very knowledgable and friendly person, who you can speak freely with. And a patriot as well. Clean modern office with adequate parking available. Close enough to Colonial Homes I could walk there in just a few minutes if I wanted to. She'll give you easy to understand options, and helpful insight to make the best choice for you. So glad I took a chance and stopped by. As of today I'm a reformed former Progressive customer back with State Farm again."

"Monica is my new agent now that Joy has retired. She is just as approachable, knowledgeable and friendly as Joy was (and I'm sure still is)."

"Monica is amazing, took my price down by more than 50%"

"From start to finish, Monica and Suzi took great care of us AND we saved OVER $3,000.00 on identical coverage! I highly recommend Monica’s State Farm agency for exceptional service and great pricing on home, auto, marine and umbrella coverage."

"Monica was fantastic to work with and saved us a significant amount of money on our home, auto, marine, and umbrella policies. I highly recommend shopping for insurance with her and her team."

"Friendly and Helpful."

"Enrique at Monica’s office was great to work with. Was very diligent in his explanations and provided great customer service"

"Thank you for the quick assistance and answering all of my questions."

"I had a great experience working with Monica. She was responsive, professional, and provided a quote almost immediately after I reached out. She took the time to answer my questions and made the entire process simple and stress-free. I appreciate her excellent customer service and efficiency. I would highly recommend her to anyone looking for insurance assistance."

"I stopped by Monica today and had a very informative and professional meeting today. She was able to help explain the benefits of my policy and informed me about the life insurance policy which is also available. Her team was friendly and willing to help."

"Enrique was great to work with."

"I’m proud to call Polk County home, and working with Monica Maddox State Farm truly reflects the strong community values we have here. Monica and her team—especially Suzi—go above and beyond to provide outstanding service and build real relationships with their clients.
With Monica’s deep experience in State Farm, including years of agency work and growing up in this industry, it shows in how knowledgeable and attentive she is. She truly understands what it means to protect families, homes, and futures, and she takes the time to walk you through every option so you feel confident in your coverage.
Suzi is equally fantastic—professional, responsive, and always willing to help. She makes the entire process smooth and stress‑free, whether you have a simple question or need detailed assistance.
What stands out most is the genuine care they show. This isn’t just about insurance—it’s about taking care of people and being part of the community. You can tell this is a business built on trust, relationships, and long‑term support.
I highly recommend Monica Maddox State Farm to anyone looking for reliable coverage and a team that truly has your back."

"Enrique was a great help awesome service really helped work around my hectic schedule trying to get coverage"

"Enrique was very friendly and helpful"

"Easy and smooth doing business with Enrique."

"My son (18) was rear ended by someone who gave two inactive insurance policies causing me to initiate a claim through the app. The claim was quickly processed, repairs initiated and they were able to get him a rental car for the duration of repairs (over a week). I was out of state and they handled everything seamlessly!
Then I had the pleasure of speaking with Suzie who helped dumb down the new policy process for me. I look forward to popping into the office for the first time with donuts to meet my new and amazing State Farm team!"