State Farm® Insurance Agent Monica Maddox

"From start to finish, Monica and Suzi took great care of us AND we saved OVER $3,000.00 on identical coverage! I highly recommend Monica’s State Farm agency for exceptional service and great pricing on home, auto, marine and umbrella coverage."

"Monica was fantastic to work with and saved us a significant amount of money on our home, auto, marine, and umbrella policies. I highly recommend shopping for insurance with her and her team."

"Friendly and Helpful."

"Enrique at Monica’s office was great to work with. Was very diligent in his explanations and provided great customer service"

"Thank you for the quick assistance and answering all of my questions."

"I had a great experience working with Monica. She was responsive, professional, and provided a quote almost immediately after I reached out. She took the time to answer my questions and made the entire process simple and stress-free. I appreciate her excellent customer service and efficiency. I would highly recommend her to anyone looking for insurance assistance."

"I stopped by Monica today and had a very informative and professional meeting today. She was able to help explain the benefits of my policy and informed me about the life insurance policy which is also available. Her team was friendly and willing to help."

"Enrique was great to work with."

"I’m proud to call Polk County home, and working with Monica Maddox State Farm truly reflects the strong community values we have here. Monica and her team—especially Suzi—go above and beyond to provide outstanding service and build real relationships with their clients.
With Monica’s deep experience in State Farm, including years of agency work and growing up in this industry, it shows in how knowledgeable and attentive she is. She truly understands what it means to protect families, homes, and futures, and she takes the time to walk you through every option so you feel confident in your coverage.
Suzi is equally fantastic—professional, responsive, and always willing to help. She makes the entire process smooth and stress‑free, whether you have a simple question or need detailed assistance.
What stands out most is the genuine care they show. This isn’t just about insurance—it’s about taking care of people and being part of the community. You can tell this is a business built on trust, relationships, and long‑term support.
I highly recommend Monica Maddox State Farm to anyone looking for reliable coverage and a team that truly has your back."

"Enrique was a great help awesome service really helped work around my hectic schedule trying to get coverage"

"Enrique was very friendly and helpful"

"Easy and smooth doing business with Enrique."

"My son (18) was rear ended by someone who gave two inactive insurance policies causing me to initiate a claim through the app. The claim was quickly processed, repairs initiated and they were able to get him a rental car for the duration of repairs (over a week). I was out of state and they handled everything seamlessly!
Then I had the pleasure of speaking with Suzie who helped dumb down the new policy process for me. I look forward to popping into the office for the first time with donuts to meet my new and amazing State Farm team!"

"Monica, Enrique and the rest of the staff are very knowledgeable and personable. I felt like family after my first visit! And, they were careful to make sure I am getting the best coverage at a great rate. I’m glad I chose them!"

"My experience with Monica and State Farm was exceptional!"

"Monica went over and beyond and took care of all of our insurance needs. Monica and her staff ROCK💥💥💥"

"Monica and her team are absolute professionals. They truly embody the 'good neighbor' spirit by taking the time to explain coverage options and ensuring you have a Personal Price Plan that actually fits your needs. If you’re looking for a knowledgeable and welcoming agency in the Lakeland area, I highly recommend them!"

"5 star service. Customer service is knowledgeable and helpful. I can always depend on Monica and her staff to help me whenever I am in need of assistance."

"Thanks so much to Enrique. He made our insurance transition smooth and easy from NY to FL. Very courteous and friendly."

"Enrique called me out of the blue, usually don’t answer calls I don’t recognize. He was able to provide me with substantial savings on my auto insurance premium. Great customer service, will be sending people to Enrique. Thank you sir!"

"A very pleasant person, knowledgeable about insurance, and patient with me."

"Monica and her team are GREAT! Such a pleasure to speak to, great customer service and very detailed when answering questions. Highly recommend giving them a chance to better service you!"

"Super helpful, professional and patient with all of my questions."

"I’m new to State Farm, first impression went well. Enrique provided excellent customer service and helped me get exactly what I needed for my vehicle. This guy knows how to treat ppl, he’s a great human being who makes the insurance business feel like you’re talking to a friend who has your best interest in mind. I hope the company you work for rewards you for the exceptional experience you provide your customers. Thank you!"

"Enrique did a great job helping us get the auto policy going. We saved 40% over our current policy. We are were very happy with the on-boarding. We look forward to w8with Monica and her staff."